SnapShelf
Frequently asked questions
Everything shop owners and buyers ask about SnapShelf — setup, pricing, offers, and support.
What is SnapShelf?
SnapShelf is a live digital shelf for local shops in India. Shop owners list real inventory with photos; customers scan a QR code or open a link to browse and make offers from their phone browser — no buyer app required.
Who is SnapShelf for?
SnapShelf is built for local retailers in India — mobile shops, electronics counters, and multi-brand outlets — and for their customers who want clear listings before visiting the store.
Do customers need to download an app?
No. Buyers open your store link or scan your counter QR in any mobile browser. There is no app install for customers.
Is there a free trial?
Yes. New shops get a 14-day free trial with full access to listings, offers, and your live shelf. No credit card required to start.
How much does SnapShelf cost?
SnapShelf is ₹1,999 per month for shop owners, including unlimited listings, your shop QR and link, buyer offers, and staff accounts. Prices are exclusive of applicable GST unless expressly stated otherwise at checkout or on your invoice. Cancel anytime — no long-term contract.
Is GST included in the price?
Prices are exclusive of applicable GST unless expressly stated otherwise at checkout or on your invoice.
Are customer offers binding?
No. Offers are expressions of interest. The shop owner decides whether to accept, counter, or decline. SnapShelf does not process payments between buyers and sellers.
Does SnapShelf handle payments?
No. SnapShelf is a listing and communication tool. Payment and pickup are arranged directly between the shop and the customer offline.
Can I get offer alerts on WhatsApp?
Merchants can receive WhatsApp notifications for new offers when WhatsApp Business is configured for their shop. Buyers may be notified when the shop accepts or responds, where enabled.
Can my staff manage listings?
Yes. Shop owners can invite staff accounts so counter team members can add and update listings without sharing the owner password.
How does SnapShelf use my data?
We use account, shop, and listing data to operate the service — hosting your shelf, delivering offers, and sending alerts you opt into. We do not sell personal data. You may contact privacy@snapshelf.org for access or deletion requests. See our Privacy Policy for details.
How do I raise a privacy or platform complaint?
Email our Grievance Officer at grievance@snapshelf.org. We aim to respond within 30 days.
Can I cancel my subscription?
Yes. You can cancel anytime. After cancellation, access continues until the end of your current billing period. See our Refund & Cancellation Policy for details.
How do I get help?
Email support@snapshelf.org or hello@snapshelf.org. We aim to respond within one business day (Mon–Sat, IST).