Refund & Cancellation Policy

1. Subscription plan

SnapShelf merchant access is billed monthly at ₹1,999/month unless otherwise stated at signup or on your invoice.

Prices are exclusive of applicable GST unless expressly stated otherwise at checkout or on your invoice.

Pricing includes unlimited listings, storefront QR/link, buyer offers, and staff accounts as described on our website at the time of purchase.

2. Billing cycle & invoices

• Subscriptions renew automatically each month until cancelled.
• Charges are applied to the payment method on file at the start of each billing period.
• Tax invoices will be issued where applicable once GST registration and billing integration are active for your account.
• If a payment fails, we may retry the charge and may suspend access until payment succeeds.

3. Free trial

New shops receive a 14-day free trial with full platform access, as advertised on our website. Trial terms shown at signup apply to that signup only.

4. Cancellation

• You may cancel your subscription at any time from your account settings or by emailing support@snapshelf.org.
• Cancellation stops future renewal charges. Access continues until the end of the current paid billing period.
• There are no long-term contracts or cancellation penalties.
• We do not provide pro-rata refunds for unused days within a billing period unless required by law or expressly approved by us.

5. Refunds

Monthly subscription fees are generally non-refundable once a billing period has started, except where required by applicable Indian law or where we failed to provide core Platform access due to a sustained fault on our side.

If you believe you were charged in error, contact support@snapshelf.org within 7 days of the charge with your shop name, invoice reference, and transaction details.

Approved refunds, if any, are processed to the original payment method within 7–14 business days, subject to bank or payment-provider timelines.

6. Buyer–seller transactions

SnapShelf does not process payments between customers and shops. Refunds for products sold offline are solely between the buyer and the shop — SnapShelf is not a party to those sales.

7. Contact

Billing & refund questions: support@snapshelf.org

Legal questions: legal@snapshelf.org

Grievance Officer: grievance@snapshelf.org